FAQ
Order
Placing an order is simple!
Browse, add to cart, checkout, and complete payment—your order is on its way!
How do I order online at Aashly?
Placing an order is simple!
- Browse through our products and select the items you like.
- Add them to your cart by clicking the "Add to Cart" button.
- Proceed to checkout, fill in your details, and complete the payment.
You'll receive a confirmation email once your order is successfully placed.
How do I know if my order was successful?
If you have provided an email address with your order, you will automatically receive an order confirmation with every order. You can also look in My accounts under "My orders".
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your delivery on the shipping carrier's website.
Payment
We accept a variety of payment methods, including:
- Credit and Debit Cards (Visa, Mastercard, etc.)
- PayPal
- Klarna (if available in your region)
- Bank transfers (specific countries)
Shipping and Delivery
When it comes to shipping, Aashly is committed to providing a seamless and efficient experience for our customers. We understand the importance of receiving your order in a timely manner, and we strive to ensure that all shipments are processed and delivered as quickly as possible.
We use all major carriers, and local courier partners. You'll be asked to select a delivery method during checkout.
How long will it take to receive my order?
The delivery time for your order will depend on your location. We strive to process and ship all orders within 8 hours. Once your order has been shipped, you will receive a tracking number via email, which you can use to track the progress of your delivery.
Do you ship overseas?
Currently, we deliver to the Netherlands , Unfortunately, we don't ship to other countries at the moment.
Return and Exchange
At Aashly, we understand that sometimes a product may not meet your expectations or fit perfectly. That's why we have a hassle-free returns policy in place to ensure your satisfaction.
What is your return policy?
We want you to be happy with your purchase. If you're not satisfied, you can return your product within 14 days of receiving it, provided it's unused and in its original packaging.
To initiate a return:
- Contact us at [support@aashly.nl]
- Include your order number and reason for the return.
How do I initiate a return?
To initiate a return, please contact our customer support team at support@aashly.nl Provide them with your order details and reason for the return. Our team will guide you through the return process and provide you with further instructions.
How long does it take to process a refund?
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days. Depending on your card issuer's policies.
Please note, it may take up to 14 days for your bank to process the refund and credit your account. Aashly is not liable for any bank charges that you may incur during the refund process.
Do you offer exchanges?
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, we recommend returning the unwanted item for a refund and placing a new order for the desired item
WhatsApp service
For any query you could also reach us via WhatsApp service at +31 613461190
Discount codes
You could avail additional 10% discount on 1st purchase. To avail of this discount, you can typically enter the promo code : AASH55 provided during the checkout process on the online store's website. Make sure to carefully enter the code as instructed to apply the discount to your first purchase.
In case any further query please reach out to customer service for any additional ongoing promotions or discounts.
Account & Data
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your orders and save your details for future purchases.
How can I unsubscribe from the newsletter?
Click the “Unsubscribe” link at the bottom of our emails, or contact us to be removed from our mailing list.
Get in touch
Have questions about your order, or a general inquiry?