Warranty & Problems with your Order

Is your order damaged, incorrectly delivered, incomplete or defective?
That is of course very annoying.
Don't worry — we're here to fix it quickly.
Follow the steps below depending on your situation.

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1. Report the Problem

Please contact us through our customer service page or by email and send us:

• Your order number

• Photos of the item, damage or problem

• A brief explanation of what's wrong

As soon as we receive your notification, we will immediately let you know what the next steps are.

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2. What Problem Do You Have?

🔹 Damaged or Defective Product

• Please check the product and packaging immediately upon receipt.

• Take clear photos of the damage or defect (overview + close-up).

• If you notice any damage upon delivery, please report this to the delivery driver if possible.

• Send us the photos and your order number.

We will then provide a replacement , repair or other suitable solution.

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🔹 Incorrect or Incomplete Delivery

• Received what you didn't order?

• Or is something missing from the package?

Then send us:

• A photo of what you received

• A brief explanation of what is missing or wrong

We will send you the correct product or the missing parts as soon as possible.

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3. What Happens Next?

After your report, we will assess the problem and inform you about the next steps.
This may include:

• A replacement product

• Sending missing parts

• A repair

• A refund (if replacement is not possible)

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4. Return Procedure (If Necessary)

If the product needs to be returned:

• You will receive a return label and clear instructions from us

• Return the product in its original condition and packaging

• Please keep your proof of shipment until we have confirmed the return.

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5. Helpful Tips

✔ Keep the packaging until the problem is completely resolved
✔ Always take photos of damage or missing parts
✔ Report visible damage within 48 hours of delivery
✔ Keep your return label or proof of shipment safe