Verzending
Snelle en betrouwbare levering voor al je bestellingen.
Returns & Refunds
Eenvoudige en zorgeloze retouren voor een fijne shopervaring.
Secure Payment
Betaal veilig en vertrouwd met onze beveiligde betaalmethoden.
Warranty
Kwaliteit gegarandeerd met onze betrouwbare garantie.
Track Order
Ontvang direct track & trace zodra je bestelling klaarstaat.
Veelgestelde vragen
Bestellingen & aankopen
Hoe kan ik een bestelling annuleren of bewerken?
Hoe kan ik een bestelling annuleren of bewerken?
Helaas kunnen we bestellingen niet annuleren vanwege een verandering van gedachten. We begrijpen echter dat er soms fouten worden gemaakt. Als je jouw bestelgegevens wilt aanpassen, zoals het afleveradres of telefoonnummer, neem dan zo snel mogelijk contact op met onze klantenservice.
Dit kun je doen:
- Neem contact op met onze klantenservice via e-mail of Live Chat.
- Houd je bestelnummer bij de hand wanneer je contact opneemt.
- We kunnen geen wijzigingen garanderen na 24 uur, omdat bestellingen daarna mogelijk al worden verwerkt.
Annuleren:
Je kunt je bestelling alleen annuleren als deze nog niet is verzonden.
Neem direct contact met ons op om te controleren of annuleren nog mogelijk is
Hoe kan ik mijn bestelling volgen?
Hoe kan ik mijn bestelling volgen?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
